Earthlink

Earthlink builds and manages private IP-based wide area networks that do not use the public Internet.


Earthlink builds and manages private IP-based wide area networks that do not
use the public Internet. Connecting business sites at virtually any address in the United States, Earthlink allows businesses to choose any blend of available access technologies – from DSL and T1 lines to fiber-optic and wireless broadband connections – for building private and secure MPLS networks with performance guarantees.

Earthlink boasts a management team composed of telecommunications industry veterans, most of whom have 15+ years experience in the competitive telecommunications business with companies ranging from smaller carriers to some of the world’s largest telecom conglomerates. As a family run enterprise, Earthlink retains old world values by delivering the highest quality, reliability and service at a competitive price, and ensuring that the customer is always #1.

Strategies
Focus on building and managing private wide area networks for businesses. IP-based networks represent
one of the fastest-growing communications market segments. Business networks provide higher margins and lower churn than consumer broadband. This focus also plays to the company’s back-office strengths, proprietary systems, and operations support functions.

    • Drive sales and revenue growth through value-added services that make wide area networks transparent to business users. Provide resources and services that best match business users’ needs and resources. These include full network management, trouble ticketing and reporting, private direct connections to suppliers, coordinated on-site installations, and complete LAN/WAN interconnections. Most small and midsize businesses do not have dedicated IT resources to investigate, test, deploy, and maintain networks.
    • Differentiate on customer experience and simplification. Position the company as a single-source provider for high-speed network connectivity anywhere. Leverage experience and commercial relationships with most other carriers and suppliers. Building and managing multi-location networks is complex work requiring coordination and integration of various carriers, technologies, and geography.
    • Deploy multiple distribution channels to tap market demand. Offer private networks direct, indirect, and wholesale. The indirect channel includes value-added resellers, systems integrators, agents, and referring partners. Wholesale customers include the top 80 percent of U.S. carriers and communications providers.
  • Remain access-technology agnostic. Operate a carrier-class national network based on MPLS (Multi-Protocol Label Switching) standard using IP (Internet Protocol), ATM (Asynchronous Transfer Mode), and Frame Relay technologies. Own and operate the switching equipment; lease network transport and collocation spaces to benefit from declining costs of transport.

Service and Technology Choices

Private IP networks
MPLS
Frame Relay
Business continuity solutions
PCI-compliant secure networks
Coordinated on-site installations

Network management
T1 lines
ATM
Backup networks
Dedicated Internet access
LAN to WAN connections

National flat-rate pricing
Private lines
SDSL, ADSL, IDSL
Disaster recovery
Web-based reporting
Auto trouble ticketing/reporting