ACC Business

As a division of AT&T, ACC Business gives your customers access to the most advanced, reliable communications service in the world.


ABOUT ACC BUSINESS

As a division of AT&T, ACC Business gives your customers access to the most advanced, sophisticated reliable communications service in the world. We use the AT&T Worldwide Intelligent Network – consistently enhanced, upgraded and monitored to be the most advanced, reliable communications network in the world.

BACKGROUND

ACC Business is a division of AT&T, a premium telecommunications carrier. Our affiliated company, ACC Telecom, was a regional long distance carrier founded in 1982 in Rochester, NY.

In 1998, ACC Telecom was acquired by AT&T as part of its purchase of TCG. Although the operations of other units of ACC Telecom were incorporated into AT&T’s existing business units or sold, the operations of the business sector of ACC Telecom were incorporated into the new ACC Business division of AT&T. ACC Business was established to continue to serve the needs of small to mid-sized businesses in the ACC Telecom tradition.

SERVICE OFFERINGS

ACC Business offers a range of basic communications services designed to give agents maximum flexibility in building solutions for customers. Our service portfolio includes:

Managed Internet Services (MIS)
Private Line
DSL service.
Dedicated voice services: long distance, local toll, international, toll-free, advanced features and local (where available).

- featuring 6/6 timing and precise 4th decimal point billing.
- one and two-year terms with varying usage commitments.

Switched voice services: long distance, local toll, international, toll-free, calling card, and local (where available).
Month-to-month and 12-month terms with varying usage commitment levels.
Flexible billing options, including corporate billing, verified and non-verified account codes, CD billing and customized reports.

NETWORK RELIABILITY

ACC Business services utilize the AT&T Worldwide Intelligent Network — the most advanced, reliable communications network in the world. The AT&T network is 100 percent digital for all switched traffic and currently includes nearly 3 billion circuit miles of transmission facilities. The domestic network uses 136 high-capacity switches to automatically route calls to their destinations. Within the continental United States, the AT&T network includes nearly 41,000 route miles of fiber-optic cable, which carries 97% of all domestic traffic. The network is constantly enhanced, upgraded, and monitored for excellence.

AGENT PROGRAM
ACC Business has no direct sales force – therefore, we rely on strong relationships with independent agents to represent us in the market. ACC Business has built our agent program to provide essential support and information to our agents. ACC Business agents receive:

Attractive commissions paid on billed revenue.
Enhanced sales tools and customer-ready materials available real-time through the Agent Info Master (A.I.M.) online tool.
The state-of-the-art, interactive “Proposal Generator,” which facilitates the proposal processes.
Track order status and commission statements online.
Professional support from dedicated agent managers.
A specialized customer care team dedicated specifically to agents and their customers.